Policies
We pride ourselves on honesty and transparency in all that we do. Please take a look at our policies and procedures below. Never hesitate to reach out should you have any questions or concerns.
Return Policy
We must be advised of dissatisfaction with a product within 30 days of original purchase.
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The actual product must be returned to CLEW Beauty office within 1 month of the dissatisfaction for credit or exchange of another product.
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Returned products must be at least 60% full.
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The client will be responsible for postage or delivery charges of the returned product. In store returns are free.
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We will deliver the new, exchanged product free of delivery charges, if the exchange is due to receiving a defective product, or if you were given/mailed the wrong product.
We always strive to process all returns as quickly as possible; however we do ask that you allow 5-7 business days for us to receive your returned order (if mailing – delivery times may be delayed based on carrier demand), another 3-5 business days for us to process the return, and standard refund time frames based on your financial institution, usually 5-10 business days (this is an estimate of time only).
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If you are returning in store, we will exchange the product at that time OR place an online order to have it shipped to you, free of charge, if we are out of stock in spa.
Shipping Policy
Free shipping on all orders over $99. All orders under $99 subject to standard shipping rates
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Product pickup is also available, please choose this option at checkout.
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We will make every attempt to ship within 24 business hours of receiving an order. However, Clashae Esthetics, Wellness and Beauty LLC, reserves the right to ship within 24 – 72 business hours (Tues- Friday - currently we will not ship out on Saturdays) of receiving an order. If the order is being drop-shipped, please allow up to 72 hours for the order to be processed and submitted to the company to begin the shipping process.
Once shipped, packages could take up to 10 business days to arrive. If a package has not been received within 10 business days, please contact us immediately and we will investigate and have a new item shipped to you. We just request that the late item be shipped back (at our expense) once it’s received.
Shipping Corrections
If an incorrect or incomplete address is provided to to CLEW Beauty, the customer will be responsible for additional shipping fees for:
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1. Redirecting the package through UPS.
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2. Pay the additional shipping if the package is returned to CLEW Beauty and needs to be re-shipped.
